This cooperation mainly faces four challenges:

• The technical details are complex and communication is frequent: customer inquiries involve hard pipes, flexible exhaust pipes, and various clamps (belt clamps, U-shaped clamps), and the original drawings and communication information are incomplete. It is necessary to repeatedly confirm the necessity, size, and total length of the flexible pipe for the expansion port.

• The cost and price gap is large: the customer's target price is much lower than our quotation, and they have proposed to replace the high cost aluminum plated steel with low carbon steel, resulting in a long-term price stalemate between the two parties.

• Sample consistency issue: There was a deviation in the size of the first two samples, inconsistent production results on the same drawing, and a lack of tooling resulting in insufficient accuracy, which affected customer trust.

• The decision-making and payment process is lengthy: the customer extended the project timeline by nearly a month from sample PI confirmation to final payment.

In response to the above challenges, we have adopted a combination strategy of professional technical support, flexible supply solutions, and a firm quality positioning:

• Efficient technical response: Upon receiving an inquiry, immediately confirm key questions about the drawings and quickly provide preliminary plans and drawings for hard pipes, flexible pipes, and various clamps based on existing supply capabilities to ensure accurate communication.

• Staged quotation and sample description: The initial sample will be quoted at 1.5 times the bulk price, and it will be explained that the high cost of sampling is to ensure quality and drawing verification, and the transaction will be guaranteed through the credit insurance link.

• Adhere to quality standards and demonstrate factory strength: Faced with extremely low target prices, appropriately reduce prices but refuse to lower materials, and show customers the quality difference between our products and low-priced alternatives.

• Supply chain integration solution: In the event of a price stalemate, it is recommended that customers purchase hard pipes from their low-priced suppliers and send them to our factory together with exhaust pipes and clamps to break the deadlock.

• Exhibition Interview and Sample Correction: Utilize the Dubai exhibition for offline communication, generate new drawings based on the samples returned by customers, and confirm the final order.

• Solution to size deviation issue: candidly explain the reasons for the deviation and promise to ensure size consistency in the mass production tooling, eliminating customer doubts.

• Successfully locked in long-term orders: After more than a year of communication, sampling, and negotiation, the order PI and payment were finally completed, becoming a supplier of generator exhaust parts for the customer.

• Verification of technical and customization capabilities: Through sample reverse engineering and high-precision customization, we have demonstrated our technical strength in complex projects.

• Establishing high-value cooperative relationships: Customers recognize our professionalism and value in the overall solution of exhaust systems (hard pipes, flexible pipes, high-quality clamps), rather than simply offering low prices.

• Enhancing profit margins and brand image: While maintaining a reasonable profit margin, it strengthens the brand image in the mid to high end generator parts market.

The main challenges faced in this cooperation are as follows:

• Unclear requirements: The preliminary inquiry did not specify whether it was a metal hose, compensator, or a separate corrugated pipe. It is necessary to provide factory product pictures to guide customers to confirm specific requirements.

• Technical specifications exceed the limit: The initial pressure bearing capacity requested by the customer exceeds the maximum bearing range of our product.

• Difficulties in small-diameter welding process: The welding effect of 50 small-diameter samples produced for the first time was not ideal, which affected the customer's initial impression.

• Long sample validation period and communication interruption: After receiving the sample, the customer entered a long testing period, during which emails were not replied to and phone communication only received vague responses.

We have adopted a combination strategy of proactive guidance, flexible technological adjustments, and adherence to quality standards:

• Proactively confirm requirements: immediately reply to the customer and attach factory product pictures to guide the customer to clarify the required product type.

• Technical boundary communication: Clearly state that the maximum pressure range of the product is 9 BAR, and lay the foundation for the quotation after the customer accepts it.

• Adhere to quality standards: After discovering that the first batch of 50 samples did not meet the welding requirements, we decisively refused to send them out and asked the technical department to optimize the process.

• Provide optimization plan: Create new samples and compare them with photos for customers to choose from, and ultimately choose the optimized design.

• Professional delivery plan and follow-up: After the customer confirms 1200 orders, quickly provide express and sea freight solutions, and flexibly handle mixed shipments of 600 express and 600 sea freight according to customer requirements.

• Successfully achieved batch order conversion: The final customer placed an order for 1200 units, achieving a smooth conversion from samples to bulk orders.

• Optimize product process: Overcome the difficulty of small-diameter welding, form a beautiful and reliable new process, and become the ultimate choice for customers.

• Establish long-term trust: By adhering to quality and patiently following up, win customer trust.

• Demonstrate professional service capabilities: quickly provide detailed transportation solutions, flexibly handle complex shipping needs, and demonstrate efficient professional services.